Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff. Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles. Monitor street operations for on time performance and schedule and route adherence. Provide customer information for site personnel

Answer passenger calls collecting all necessary trip information for the permissible time period. Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. Complete data entry of passenger file information and for specific trip requests, negotiating requested times where

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. Monitors radio, telephones and on road provision of service for quality. Responsible for influencing positive employee morale and quality customer service. Monitors and completes driver sign in and sign out daily. May assign trips to drivers to assure adeq

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