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The Director of Enterprise Fraud Management is responsible for leading the Enterprise Fraud function to identify, assess, and monitor all current and future fraud risks, in order to protect the Company's associates, assets, and reputation while supporting shareholder value and profitability. This position works with Line of Business leaders and Risk Management to effectively balance risk/reward and maintain the organization within acceptable risk tolerances while at the same time enabling growth and supporting positive client experiences. Works closely with various corporate functions by contributing to the development and implementation of organizational fraud risk strategies, policies and practices related to new products, services, and delivery channels.

• Formulates and executes the Company's vision and enterprise strategy to lead the center of excellence fraud organization with focus on the development key areas of Strategy, Operations, Analytics, and MIS.
• Manages enterprise fraud team and departmental practices as it impacts P & L while supporting fraud P & L for other lines of business.
• Develops and maintains all fraud risk policies to strengthen the Company's understanding of Fraud risk management, by incorporating risk considerations in all activities undertaken to enhance client and shareholder value.
• Monitors effectiveness, identifies emerging fraud risk issues, and initiates mitigating strategies to manage fraud losses throughout the organization.
• Leverages fraud analytics to support key strategic initiatives for growth, innovation, and fraud risk mitigation.
• Maintains effective partnerships with executive stakeholders and lines of business.
• Communicates current and future state of fraud landscape to stakeholders by developing presentations, analysis, and recommendations.
• Serves as the SME representing Enterprise Fraud by participating in executive level committees, leading fraud related committees, and providing fraud strategy and metrics to the Board.
• Builds a strong talent strategy for future with continuous improvement culture to include process improvement, effectiveness, and efficiency centered on the client.
• Ensures effective governance and compliance with all regulatory matters.

Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems.

• Master's Degree in Business/related field, or equivalent experience
• 10+ years of relevant fraud management experience with exposure to different verticals (Examples include payment card fraud, check fraud, ACH/wire, loans)
• Must have deep understanding of fraud management techniques, systems and solutions, policies, and governance across the customer lifecycle
• A solid understanding of customer types, regulatory expectations, fraud, technology systems, data analytics, and customer behavior impact on corporate risk
• Must possess excellent writing and communication skills with senior executives
• Strong people management, organizational change management, and project management skills
• Experience working as part of a large cross-functional team and experience presenting findings/recommendations to senior management/executive directors

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.