Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

The candidate must have the exceptional ability to hire, train, and nurture talent.

The candidate will conduct all meetings with the staff in preparation for service and supervise the floor during the meal period to ensure all standards are met.

The candidate will also monitor timeliness of service and resolve any guest issues.

The candidate will maintain and stock wine cellars, expedite table turnover and table resetting.

In addition, the candidate will provide proper training and supervision of all personnel including assistant managers and supervisors.

To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls

To consistently insure the maximum guest satisfaction while dining in the restaurant.
• Insure that service personnel follow service protocol including steps of service.
• Maintain a consistently smooth running operation.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in dining room during service.
• Monitor productivity of service staff.
• Monitor and critique the quality and consistency of the food product.
• Continuously check food quality and presentation coming from kitchen.
• Monitor guest satisfaction and comments regarding food and service.
• Review reservations on a daily basis and check against the VIP list from the front desk.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Make sure all equipment in good condition and clean.
• Make sure work areas are being maintained neat, orderly and clean.
• To contribute to the profitability of the restaurant through cost control effectiveness.
• Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

• Minimum of 2 years of F&B management with experience in a 4-diamond hotel
• Four-year college degree, preferred
• Fine dining experience is preferred
• Must be able to work weekends, holidays, and flexible hours to cover any meal period necessary including Breakfast, Brunch, Lunch, and Dinner
• Must have a current Louisiana Responsible Vendor's Permit and a current ServSafe Manager's Permit.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.