JOB DUTIES AND RESPONSIBILITES: include the following.

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Responsible for reporting any Maintenance issues called into Dispatch to Facilities.
• Ensures that Room Attendant caddies are properly stocked.
• Organizes room assignments for the Guest Room Attendants as well as the Floor Assignments for the Inspectress and Hotel House Representatives.
• Accurately uses the proper telephone/radio techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for accurately communicating to Dispatch Personnel and Inspectors the status of guest rooms
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and
• functions.
• Answer patrons' complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd
• control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities and
• functions within the property
• Must interact with guests, Room Attendants and Inspectors in a courteous, empathetic and discreet manner.
• Supports and maintains Bally's courtesy guidelines to guests and employees.
• Promote outstanding guest relations.
• Perform tasks outlined on daily, weekly and monthly project checklists.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE: High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience.

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Technical/other training (required)
High School (required)

High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience. (required)