Position Objective :
The Order Management Specialist will manage the customer experience by handling and supporting all operational transactions for our Compression Technologies and Services business (CTS). They will coordinate the order flow activities across manufacturing sites in order to ensure we meet our commitments to the customer. Principal Responsibilities :

• Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods
• Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
• Develop and cultivate effective relationships with key accounts/distribution partners.
• Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
• Manage Sales Order bookings / backlog in relation to dates / holds / quotes and P.O. errors.
• Provide high quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and relative to customer activity.
• Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
• Provide support and training to distributors on order entry application.
• Demonstrated ability to lead cross-functional projects and people without direct authority.
• Identify improvements by using IR Lean tools and methodology through MDI, 9-steps, RIEs.
• Adhere to all policies and procedures of Ingersoll Rand.

Management of assigned sales orders.

Knowledge

• Associate Degree in Business, Marketing, Supply Chain or Finance. Bachelor Degree preferred.
• Minimum of 2 years higher education and /or 1-2+ year experience in customer facing role required.
• Proficient in MS Office applications and experience with ERP.
• Experience in Salesforce preferred