Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Ensure accurate and timely completion of dunning actions for past due customers.
• Prepare and distribute collection letters / emails to past due customers.
• Ensure accounts are prioritized by dollar value and aging date.
• Run and monitor aging reports within excel to submit regular reports on the status of unpaid accounts and progress.
• Assist with validating tax exemption certificates and maintaining exemption status in customer accounts.
• Resolve any invoicing discrepancies brought forward by customers and/or sales team.
• Respond to any/all request from clients for account information.
• Maintain accurate memos within billing system.
• Alert senior management team of any potential write-offs/major delinquent customers.
• Support hardware order approval and hardware collections as required.

Required Skills/Abilities:

• Proficiency in a Windows environment (Excel, Word, Outlook).
• Strong ability to communicate with customers in a professional and courteous manner.
• Must be able to work in a fast-paced environment and work well under pressure.
• Ability to handle multiple tasks and quickly adapt to procedural changes.
• Excellent planning, organization, and decision-making skills.
• Demonstrated ability to resolve escalated issues in a timely manner.
• Enthusiastic and self-motivated.

Education and Experience:

• Completion of post-Secondary education preferred.
• Previous credit and collections experience required.

Physical Requirements:

• Able to sit prolonged periods at a desk and working on a computer.